FUTURE-PROOF SUPPORT

Vismagic operate a dedicated support service for its customers and business partners.

The service not only offers traditional customer technical and support service but also forms the foundation of a forum for the rapidly growing Vismagic customer and partner community in the UK.

We provide UK support services for Visma Business, Acumatica Cloud ERP, SuperOffice On-line CRM, Brightpearl Multi-Channel Retail solution, nVision mobile Sales solution and Visma Severa Professional Services automation.


The increasing popularity of hosted services in the UK demands performance and integrity from suppliers and Vismagic has made significant investment in providing customers with a superb environment.

Vismagic Support Includes:

  • Support ticketing system for contracted customers and business partners

  • A central repository for sales materials and information for business partners when managing sales enquiries

  • Knowledge-base of knownproblems and resolutions

  • Document Library of tips and best practice procedures

  • Software Downloads – Products & Utilities, new product previews

  • Information relating to Visma Business delivered as Software as a Service (On demand)

  • Partner Forum to share solutions / problems

  • Full support for all hosted service applications

 

Vismagic Infrastructure Support: through its customer support system Vismagic provides services to include the review and approval of hardware & software solutions for upgrades


Provide support to Business Partners and customers for infrastructure related problems including:

  • Installation of Visma Business - The leading On-premise ERP solution for power and Flexibility

  • Liaison with international product support groups

  • Advice, set-up andadministration for hosted services products

  • Hosted services – evaluation, implementation and delivery Cloud applications including:-

    • Acumatica Cloud ERP

    • SuperOffice On-Line CRM

    • nVision Mobile - Sales Rep system

    • Brightpearl Multi-Channel Retailing

    • Visma Severa - Professional Services Automation

    • Xero and WorkflowMax - For small but ambitious businesses.